Information We Collect

We collect information that helps us deliver better training experiences and maintain our service quality. The data we gather falls into several categories, and we're transparent about what we collect and why.

Personal Identification Data

When you enrol in our programs or contact us, we collect basic details like your name, email address, phone number, and postal address. If you're paying for courses, we'll also process your billing information through secure payment providers.

Professional Information

To tailor our financial negotiation training to your needs, we might collect information about your current role, industry background, and professional goals. This helps us understand where you're starting from and where you want to go.

Usage and Technical Data

Like most modern websites, we collect technical information about how you interact with our platform. This includes your IP address, browser type, device information, and pages you visit. We use this data to improve our website performance and user experience.

How We Use Your Information

Your information serves specific purposes in delivering our services. We've built our data practices around respect for your privacy and compliance with Australian privacy laws.

• Delivering course materials and managing your enrolment in our financial negotiation programs
• Sending you important updates about your courses, schedule changes, or new learning resources
• Responding to your questions and providing customer support when you need assistance
• Processing payments securely and maintaining accurate financial records
• Improving our training content based on feedback and usage patterns
• Complying with legal obligations under Australian law, including tax and business regulations

Marketing Communications

We might send you information about upcoming courses, workshops, or resources that could benefit your financial negotiation skills development. You can opt out of these communications anytime by clicking the unsubscribe link in our emails or contacting us directly.

Data Storage and Security

We take data security seriously and implement multiple layers of protection to keep your information safe. Our systems are regularly updated and monitored for potential vulnerabilities.

Where We Store Your Data

Your personal information is stored on secure servers located in Australia. We use reputable hosting providers who comply with Australian privacy standards and maintain robust security measures.

Security Measures

• All data transmission is encrypted using industry-standard SSL/TLS protocols
• Access to personal information is restricted to authorized staff who need it for their work
• We maintain regular backups to prevent data loss
• Our systems are monitored for unauthorized access attempts
• Staff members receive regular training on data protection practices

While we implement strong security measures, no system is completely immune to risks. We encourage you to use strong passwords and keep your login credentials confidential.

Information Sharing and Disclosure

We limit information sharing to situations that directly support our service delivery or comply with legal requirements. Here's when we might share your data:

All third-party service providers are carefully vetted and required to maintain appropriate security standards. They're contractually obligated to use your data only for the specific purposes we've outlined.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have specific rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, though we might need to verify your identity first.

Correct Your Information

If you notice any errors in your personal data, let us know and we'll update our records promptly. Accurate information helps us serve you better.

Request Deletion

You can ask us to delete your personal information, and we'll comply unless we have a legal reason to retain it. For example, we need to keep financial records for tax purposes for seven years.

Restrict Processing

In certain circumstances, you can request that we limit how we use your data. This might apply if you're questioning the accuracy of your information or the lawfulness of our processing.

Data Portability

You can request a copy of your data in a commonly used, machine-readable format. This makes it easier if you want to move your information to another service provider.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. Most of these are essential for basic functionality.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like maintaining your login session and remembering your preferences
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve the user experience
• Functional Cookies: Remember your choices and settings to provide enhanced features

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how our website functions.

Data Retention Periods

We don't keep your information longer than necessary. Retention periods vary based on the type of data and legal requirements.

• Course enrolment records are kept for seven years after course completion to comply with Australian tax and business record requirements
• Financial transaction data is retained for seven years as required by taxation laws
• Marketing consent records are kept until you withdraw consent or three years after your last interaction with us
• Website usage data is typically deleted after 26 months
• Customer service correspondence is retained for three years to help resolve any future queries

After these periods, we securely delete or anonymize your information so it can no longer identify you.

Children's Privacy

Our financial negotiation skills training is designed for adults in professional settings. We don't knowingly collect personal information from individuals under 18 years of age. If you're under 18, please don't provide us with any personal information.

If we discover we've inadvertently collected information from someone under 18, we'll delete it promptly. Parents or guardians who believe we might have such information should contact us immediately.

Changes to This Privacy Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top shows when we last revised this document.

When we make significant changes, we'll notify you by email if we have your contact details, or by posting a prominent notice on our website. We encourage you to review this policy occasionally to stay informed about how we protect your information.

Complaints and Disputes

If you have concerns about how we've handled your personal information, we want to hear from you. Contact our privacy officer using the details below, and we'll work to resolve the issue.

We'll acknowledge your complaint within five business days and provide a substantive response within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.